Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.
“School – Making a Performance of it: This workshop, led by Jules Murray, was rare for its excellence, its relevance and most of all for the fact that an environment was created in which the participants could genuinely learn and openly share good practice and the many challenges that we face daily in our work in recruitment and admissions. I had to tear myself away. I learnt so much and found the whole experience energizing and inspiring. Jules is a true facilitator and an excellent communicator.”
Felicity Blake
Deputy Head, Development
The King's School
Ely - Cambridgeshire
We know through years of experience that everything stems from good Customer Service – EVERYTHING; from a parent's first impression of your school to each and every ongoing experience. This is not intuitive – this is instinctive, it is not something you can teach a customer of your organisation, it is something he/she absorbs unknowing and unwittingly and is left with either a positive or a negative feeling about that which he/she has encountered.
In order to obtain a 'real' view of your staffs' commitment you need to see the whole picture; from the Customer's Experience.
All of the reports are completed by Jules Murray – the director and creator of School Training Workshops and this ensures consistency in Expectation Levels across the site.
Jules will work in unison with yourselves to design a specific Survey Report and an ethical measuring system on which we can examine your staff's performance levels.
She will also be on-hand deliver the feedback of the report, ensuring that there is a constructive delivery with acknowledgment and a wealth of motivational factors as well as identifying the necessary key skills to address poor performance alike.
Whatever findings we unearth from our Mystery Shopping experience we will be able to tailor-make a workshop to address specific areas of improvement: Customer interaction, tailoring an effective tour, dealing with difficult parents etc