Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.
“School – Making a Performance of it: This workshop, led by Jules Murray, was rare for its excellence, its relevance and most of all for the fact that an environment was created in which the participants could genuinely learn and openly share good practice and the many challenges that we face daily in our work in recruitment and admissions. I had to tear myself away. I learnt so much and found the whole experience energizing and inspiring. Jules is a true facilitator and an excellent communicator.”
Felicity Blake
Deputy Head, Development
The King's School
Ely - Cambridgeshire
This is a highly rewarding management training day giving new managers and those with little formal management training skills to help them get the most from their teams, be respected in their role and motivate others through the academic year.
The workshop is interactive, involving team discussion, analytical questionnaires and an opportunity to try out new communication strategies.
The workshop has been designed to be delivered in four sessions:
Management & Leadership - understanding the difference and where you sit between the two.
From Team Player to Team Manager - recognising the need in others for you to set the goal posts and lead the way How to use the 8 styles of influence
Managing others through times of change - effective communications strategies Team dynamics & recognising where your team sits in the performance cycle
Dealing with difficult situations - managing emotions The importance of Key Performance Indicators - Setting clear and manageable objectives
Action planning your management objectives highlighting key strategies to securing successful outcomes