Courses & Booking

2011 Workshops

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Training workshops for independent schools

Jules Murray, Director of School Training Workshops has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.

Latest News & Media

“School – Making a Performance of it: This workshop, led by Jules Murray, was rare for its excellence, its relevance and most of all for the fact that an environment was created in which the participants could genuinely learn and openly share good practice and the many challenges that we face daily in our work in recruitment and admissions. I had to tear myself away. I learnt so much and found the whole experience energizing and inspiring. Jules is a true facilitator and an excellent communicator.”

Felicity Blake
Deputy Head, Development
The King's School
Ely - Cambridgeshire

Workshops

Other Services

Workshop: Polishing Customer Care Skills

Open to any Front-line Customer-Facing Staff - this Customer Service Skills Workshop is 100% interactive energy and covers all of the following areas:

  • The Importance of Consistent Excellent Customer Service
  • First Impressions/Perceptions of Others – Attention to detail
  • Preparing for customer interaction.
  • Managing customer expectations
  • Focusing on what is important to customers
  • Building Rapport....massive rapport...and recognizing its value.
  • Managing Customer Relationships on an ongoing basis
  • Telephone etiquette and Email content and structure
  • Delivering empathy and understanding
  • The personal touches.
  • Service Recovery Process – Dealing with Difficult Parents
  • Workshop Review/Back to work practices.

Polishing Customer Care Skills

Cost £195 per person plus VAT - price includes buffet lunch, refreshments and course handouts.

Date Venue Cost Per Person (ex VAT) Notes
26/01/2011 TBA £150.00 Book Now!
16/06/2011 LONDON, Kensington Hilton Half Day - £125 Book Now!
17/06/2011 BRISTOL, Doubletree Hotel Half Day - £125 Book Now!
21/06/2011 LEICESTER, Hilton Hotel Half Day - £125 Book Now!
23/06/2011 GATWICK, Hilton Hotel Half Day - £125 Book Now!
28/06/2011 LONDON, Kensington Hilton Half Day - £125 Book Now!
06/10/2011 GATWICK £225.00 Book Now!
12/10/2011 READING £225.00 Book Now!
03/11/2011 GATWICK £225.00 Book Now!
11/11/2011 BRISTOL £225.00 Book Now!